Surface Pro 3 - completely dead

Question

My Surface Pro 3 has died after two years, I've tried all the 'wake-up' fixes, still nothing. Very unhappy if this needs to be replaced, it seems a lot of money for two years use. Can anyone help or suggest a reasonable repair service in Central London?

Answer 1

if you do a search you will see this question asked many, many, times.

with no real answer as to the cause.

or a permanent solution.

you will find several suggestions to try with the most common being the ON 30", Vol+ ON > 15" routine which I am sure you have tried.

this is my experience:

1. I had the issue about a year ago and the Vol+ ON worked for me and then I forgot about the issue cause it never returned until...
2. after a recent update the problem came back. wouldn't wake, and twice turned itself off while in tablet mode. nothing worked to wake it.
3. one day I played with it for hours trying different combinations and it finally woke!
4. I went into power settings and told itNEVER to sleep.

it has been fine for about a week now.

I turn it off several times a day and it starts again ok each time. I just don't let it sleep.

There has also been another MS update. coincidence?

this is my current thinking:

• it isn't broken
• it isn't the battery or a hardware error
• it is a software error
• it might be due to MS updates
• a clean install might fix it, stop it from recurring, haven't tried it myself

would be great if MS could solve this.

Answer 2

This seems to be a major issue. yet Microsoft cannot be bothered to fix the problem. I suppose greed wins and in-built obsolescence is a money stream for them.

Answer 3

This seems to be a major issue. yet Microsoft cannot be bothered to fix the problem. I suppose greed wins and in-built obsolescence is a money stream for them.

I don't think it is built-in obsolescence per se. More likely ineptitude and poor values.

We see it in everything these days. Poor quality build/premature release where marketing and spin trump engineering.

Answer 4

Exact same situation for me.  I had mine for 2 years and 1 week.  Tried everything.   Very disappointing.   Good thing we have the Microsoft virtual assistant to solve our problem.   With an obviously common problem you almost think they built a 2 year bug into the system to try and sell more units when they die.  Time for Apple?

Answer 5

I finally got the bl00dy thing going!

Unbelievably, if you slightly bend the Surface in whilst holding the power key down it will start up. It takes a few goes, but it stayed on long enough on one occasion for me to go to settings and select NEVER SLEEP.

Microsoft, you are a disgrace, you wanted nearly £500 for a replacement, I'll never buy a Microsoft product again, you are no better than a snake oil salesman. Your silence on this issue is shameful.