Surface book keyboard, touchpad,touch not working at OOBE after reinstall

Question

Hi:

I reinstalled Windows 10 on my surface book 3 and upon restart/OOBE the keyboard, touchpad, and touch display do not work.
Is there a way to include the surface book 3 drivers while installing windows 10?
I can use an external keyboard and mouse during OOBE, but I am building this for one of my users.

Thanks in advance,

J

Answer 1

Did you use the official recovery image that has all the drivers included? Go to https://support.microsoft.com/en-us/surfacerecoveryimage  

(with a different Windows computer if yours is not working properly) 

and download a recovery image for your Surface. You will need a 16GB or 32GB USB stick (also called a flash drive) formatted FAT32 (use a Windows computer).  You can't use an actual external USB hard drive for this. Best to purchase and use a new, previously unused USB stick for this. Use FULL format and not quick format and give the volume a name like surfboot. Unzip/extract the recovery zip to the root of the formatted USB stick

Answer 2

I was not aware of the recovery image!

Thank you so much for your help!