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Surface pro 6 surface tcon device

Anonymous
2021-01-17T21:42:32+00:00

Hello, my surface pro 6 was having a problem that required the manual update of one of the device drivers. While doing this I noticed that the surface tcon device had the warning symbol beside it (see attached). I've tried doing the update by right-clicking and automatically searching but it told me this was the most up to date version. Any suggestions?

Windows 10 64 bit OS: 19042.746

Surface | Surface Pro | Install and update

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  1. Anonymous
    2021-01-19T17:19:17+00:00

    Hi SeanMacIver,

    Thanks for reaching out to Microsoft Community and posting your inquiry. We appreciate the effort in providing a clear photo of the error. 

    We suggest the test below to troubleshoot:

    • Run the Surface Diagnostic Toolkit and check for Windows Update. 

    • Download the driver's package manually. Check what is the current OS Build of your Windows version by going to Settings > System > About. > Go to Download driver and firmware for Surface, choose Surface Pro 6 then click Download on the next page. > Choose the .msi file that matches your current OS Build and click Next. > After downloading, run and install the .msi then Restart.

    • Run the System File checker in Windows 10. 

    Please us know about the issue by replying on this thread.

    Kind regards,

    John Neil_J

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