No shipping label with service order.

Question

No shipping label with service order.

Anonymous

I have submitted and paid for a service order over 24 hours ago and told to use the supplied shipping label. There is no shipping label attached to the email I was sent and when I click the link to the shipping label in the email it takes me to the service status page but still no sign of anything resembling a shipping label. Where can I find this label?

Thanks

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1 answer

Answer 1

Hello Tony Wroe,

Welcome to Microsoft Community.

Please allow me to kindly explain to you that this may be due to a delay, so the "shipping label" is not displayed in the service order status for the time being, please be patient for a while, normally it will be displayed here, so that you can print it to locate your tracking number:

Check the status of a Surface repair order, cancel the order, or print a shipping label - Microsoft Support

However, if you find that the issue persists for several days without any progress on service orders, I recommend that you report the issue directly to live support from the Surface technical Support team.

I can direct you to live support:

Use your personal Microsoft account (not your organization account) to access the following links:

Contact - Microsoft Support

Type Surface, press Enter, and click "Contact Support" at the bottom:

Select Technical Support and select the device model you are currently using in Produce family, then click Confirm:

You will see contact options for Chat support and Phone support, please contact them during business hours:

I wish you all the best.

Best Regards,

Mitchell | Microsoft Community Support Specialist

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No shipping label with service order.

1 answer