Small crack in the screen.

Question

Hi,

I just discovered a crack in the screen of my Surface 2. It's a hairline crack that goes across the corner of the screen, and it only involves the border, so it does not impair the functionality of the machine.

My question is: should I be doing something something about it? It seems to have appeared all by itself. I didn't drop anything on the screen.

Can it get worse by itself and/or damage functionality eventually? I don't want to bother with it, if I an help it - I use this puppy pretty much 24/7. It's still under warranty, but sending it away would be like cutting off both of my hands, even if temporarily.

Right now its just cosmetic, and that only if you look real close. I only found it while cleaning the screen.

Thanks in advance,

Tanya Gale.

Answer 1

Hello TanyaGale,

Thanks for reaching Microsoft Community. We're sorry about what happened to your Surface device.

Cracked screen issues are subjective for investigation. Please make sure to have a photo as proof for our support team to look into it. Kindly contact our support via Contact Us Microsoft Support to seek exchange options for your device. Here's how to contact them:

• Once you're on the site, select Get Support

• On the Describe your issue blank, type Surface Hardware Warranty then click Get Help.

• Under Need more help, select these options on the drop downs:

(Note: We're selecting Technical support under Category to get the options we need)

• Click on Confirm then selectChat with support agentor Call me

Otherwise, you can also contact them via phone, see Global Support Phone Numbers.

If this answers your question, please let our Community know by clicking Yes and marking this post as an answer. Otherwise, don't hesitate to respond to this thread if there’s anything else that needs to be addressed.