My internal microphone disappeared

Question

Overnight my internal (realtek) microphone disappeared. I have rebooted my computer. I have run all diagnostics. There is not a microphone (disabled or otherwise) on the computer anymore. Do I need to download a new driver? Where do I find this driver?

When I try to add a device for the microphone it asks set up questions for external microphones. Where did my mic go and how do I get it back? Also, many of the historical questions reference troubleshooter which no longer really works.

Answer 1

Hi KBH02!

Thanks for reaching Microsoft Community. We're here to help and let's work on this together.

I understand you're having issues with your Surface device. Happy to help and provide more options here.

Before considering any troubleshooting options, please first make sure your device is up to date. To check for updates, just follow these steps:

Start> Settings> Update & Security> Windows Update> then check for updates and install any available updates.

Please also try to update your drivers and firmware, see through this link Download drivers and firmware for Surface - Microsoft Support on how to.

Please let us know how it goes. We look forward to hearing from you.

Greetings,

RodelioP.

Answer 2

Hi KBH02!

We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com) as we will not be monitoring this thread going forward.

Thank you for understanding.

Regards,

RodelioP.

Answer 3

I did manual updates, and the microphone re-appeared. I have read in several other forums that similar issues happened with Windows updates. Hopefully there is a method to fix that prior to pushing new updates.