how do in remove mdm profile or domain profile

Question

received a surface go laptop and it has an mdm profile or domain on it. what can i do to remove the profile and clean install windows for personal use.

Answer 1

Hi lotto dickster,

Thank you for reaching Microsoft community. We appreciate for sharing your concern to us.

I recommend doing a clean installation Windows system by resetting your device using a USB recovery drive. This will reimage the entire device including the partition on the hard drive and the drivers and firmware. It is the most complete form of Reset and it will wipe out everything on the device. You will need also a 16GB/32GB of flash driver that must be formatted into FAT32 prior to downloading the Recovery image. You can't use an actual external USB hard drive for this and don't use anything larger than a 32 GB USB stick. See steps below for guidance.

Format USB Drive:

* Note: Formatting a recovery drive will erase everything that is already stored on your USB drive. Make sure to transfer any important data from your USB drive to another storage device before using it to create a Surface recovery drive.

1. Insert your USB driver into the USB port of your PC
2. From the desktop, open File Explorer
3. Tap and hold or right-click on the USB drive and choose Format.
4. Select FAT32 as the file system and enter a volume label to name the USB drive, such as RECOVERY, and then tap or click Start
5. Tap or click OK to erase the contents of the USB drive
6. Tap or click OK when the format is complete

Please download the Recovery Image form this link: Surface Recovery Image Download (microsoft.com)

Select the device that you need a recovery image, put the serial number and click on Continue.

Download the recovery image using the button on the page. When the download bar pops up at the bottom of your screen, save the file in a location you will be able to find it.

After downloading, please extract the downloaded file and transfer everything to your formatted USB Flash Drive.

1. On your Surface or PC, open recovery image that you downloaded by double    clicking it or right-click then select Extract and then Extract all.
2. Select USB drive you formatted for the location/destination and click Extract. 

Once done, you are now ready to use your USB Flash Drive.

Here are the steps on how to use your USB recovery drive to reset your Surface:

Step 1: Make sure your Surface is turned off and plugged in, and then insert the USB recovery     drive into the USB port. 

Step 2: Press and hold the volume-down button while you press and release the power button. 

Step 3: When the Microsoft or Surface logo appears, release the volume-down button. 

Step 4: When prompted, select the language and keyboard layout you want. 

Step 5: Select Troubleshoot, and then select Recover from a drive. If prompted for a recovery key, select Skip this drive at the bottom of the screen.  

Step 6: Choose Fully clean the drive. The option to clean the drive is more secure but takes much longer. For example, if you’re recycling your Surface, you should clean the drive. If you’re keeping your Surface, you just need to remove your files. 

Step 7: Select Recover. Surface restarts and displays the Surface logo while the reset process continues. This can take several minutes.

For more details, see Creating and using a USB recovery drive for Surface - Microsoft Support.

Kind regards,

Lavenia

Answer 2

Hi lotto dickster,

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread going forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

Thank you for your understanding. 

Respectfully,

Lavenia