Issues Updating Windows 10

Question

I have a Surface Pro X and the Windows 10 version 22H2 is failing to download and install. Is there a way to fix the issue?

Answer 1

Hi lmm0611,

Thank you for reaching Microsoft Community. We're sorry for the trouble this has caused you.

I am aware that you're having trouble installing update on your Surface device. There are many reasons why installing updates can fail. Some of the most common reasons include Lack of enough disk space. Incorrect date and time settings. Some system files are corrupted on your computer. or can be that the network connection is bad or disconnected. I am here to help and let us work on this together.

Please run the following steps below to troubleshoot your device.

Run the Windows Update troubleshooter

If you’re having trouble installing an update, try running the Windows Update automatic troubleshooter, which can fix some common update problems:

1. Select Start > Settings > System > Troubleshoot , or select the button below.
2. Select Other troubleshooters. Next to Windows Update, select Run.

Check your date and time settings.

To check your date and time settings, go to Start, and select Settings > Time & language.

Make sure you have a good network connection.

Charge your battery.

Make sure your battery is charged to at least 40 percent before trying to install updates.

Force the device to shut down and restart.

Press and hold down the power button until your Surface shuts down and restart and you see the Windows logo screen (about 20 seconds), then release the power button.

Run the system file checker to check if there are corrupted system files that are just looping around causing this kind of issue to exist.  See Using System File Checker in Windows - Microsoft Support.

Then re-try to install the updates again.

The troubleshooting guide can be found at Trouble installing Surface updates? - Microsoft Support.

For other troubleshooting guide, see Troubleshoot problems updating Windows - Microsoft Support.

Kind regards,

Lavenia

Answer 2

Hi Lavenia,

I tried the Command prompt and this was the result

Any ideas about what the issue is?

Answer 3

The error code 87 in the DISM tool indicates that the parameter is wrong. This error can occur for a number of reasons, including not running the program in an elevated program Prompt, wrong command formatting, and an incorrect command. The DISM command-line tool requires you to run the command with full administrator permission. You may find this article helpful, DISM command fails with error code 87 - Windows Client | Microsoft Learn.

Answer 4

Im not sure what to do in this situation, nothing that I have tried has worked

Answer 5

We're sorry if none of the solutions works. Will you check Device manager for driver errors?

1. In the search box on the taskbar, type device manager, then select Device Managerfrom the list of results.
2. In the window that appears, look for any device with a yellow exclamation mark next to it. (You may have to select each category to view the list of devices.) Select the device name.
3. Select Action, and then choose either Update driveror Uninstallto correct the errors.

Also try to Reset the components of Windows Update.

1. In order to open the Run window, press Windows + R. To launch Command Prompt with administrative privilege, type cmd and hit Ctrl + Shift + Enter.
2. To stop the Windows Update components, including the Windows Update service, Cryptographic service, BITS, and MSI Installer, enter the following command and press Enter after each.
   • net stop wuauserv
   • net stop cryptsvc
   • net stop bits
   • net stop msiserver
3. The SoftwareDistribution and Catroot2 folders must now be renamed. Simply enter each command line after typing the previous one.
   • ren C:WindowsSoftwareDistribution SoftwareDistribution.old
   • ren C:WindowsSystem32catroot2 Catroot2.old
4. You must restart the above-mentioned related components after renaming the folders. Just type the next instruction. Remember to hit Enter after each command, once more.
   • net start wuauserv
   • net start cryptsvc
   • net start bits
   • net start msiserver
5. Once you have reset the Windows update components, exit Command Prompt and restart your Surface. You can try updating your Windows again to check problem persist.