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Greetings Hyperlexis,
These are great questions to ask our Technical Support Team as they will be able to give you an answer. If you would like to post back what they tell you, that would be great to share with the community. You can reach our Technical Support Team here:
My surface book battery seems to be damaged. I cant detach the tablet and has a warning showing that the tablet battery is not charching. How much does that battery cost? can i change it myself or i need to to this is the microsoft store? is there a tutorial so that i can change it? can I buy the battery in a microsoft store online?
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you can't do any of these. Microsoft will exchange for a refurbished Surface but
will not replace the battery in your existing unit. View the How to get service for Surface article for more info on pricing. You can go to a physical retail Microsoft Store if you are in the US or contact Support
https://support.microsoft.com/en-us/help/13948/global-customer-service-phone-numbers
This is a joke. I have spent hours talking to tech guys.
As I see it, I bought a surface 3 in good faith,I also bought a keyboard and a cover.
The purpose of this computer was so that I could use it to travel.
I downloaded windows 10
I installed an update from windows 10
My computer would no longer recharge and the charger got hot. The screen began to get hot.
My computer had no charge in it.
I called the tech guys about a week after my warranty ran out.
They tried everything
I tried to exchange it for a refurbished computer.
They would not do this for me because I do not use credit cards. Even though I bought it directly from microsoft with a debit card.
This computer was used in total for about 1 month, it was cared for in a good environment with no knocks or accidents.
I did nothing wrong, so how come I have spent about 600 GBP and have nothing to show for it.
I feel I have been scammed and should have a free replacement as the goods were obviously not fit for purpose. Microsoft at the moment have gone way down in my estimations.
I did consider buying a new surface pro but then discovered the keyboards were not compatible.
I also thought that I would feel pretty foolish if the same problem happened again.
I have been a loyal user of microsoft products since the 1990's. What has happened to you?
I had this same issue. MS support worse than useless and I'll never buy one again. Mine went when it was 13 months old. £333 for a replacement!
Time to get a cheap battery off eBay and have a go yourself!
Yes I am considering the same option . What is there to lose.
My wife loves her Surface Tablet, ours is 3+ years old and its still working beautiful. We had a terrible time replacing the battery since we are overseas and could not find a qualify technician to replace it. But we took a chance with our best local technician and just today we got it back working beautiful. Should be good for another 4 to 5 years. Microsoft has never let us down. Stay Microsoft!