Surface Pro 7 over heating and screen getting screen flickering

Question

Hai,

I brought my surface pro 7 2 years before, recently my surface getting over heated and while over heating my screen getting flickered. Can anyone suggest me what to do, what was the solution?

Answer 1

Hi AvinashKokkiri,

Thank you for reaching Microsoft Community. I'm sorry to hear about the thermal and flicker issue you are having on your Surface Pro 7.

Whenever the device heats up, do you experience also a drop on its performance like freezing or lag aside from the screen flicker?

Does it happened only when the device is plugged in or also when running on battery?

It is normal for the device to feel warm especially when it is under a heavy load , running updates or plugged in but it should still maintain its performance. If the device overheats, it will shut down and display a thermometer icon on startup (if not cooled). You may also see this page for more details: Caring for your Surface battery (microsoft.com).

Kindly try running these steps also and then observe if the issue persist:

1: Run Surface Diagnostic Toolkit

See: Fix common Surface problems using the Surface Diagnostic Toolkit (microsoft.com)

2: Check for Windows Update

Go to Windows Settings > Update & Security and select Check for updates

Make sure all updates need are installed including Optional updates

3: Update drivers and firmware

Check what is the current OS Build of your Windows version by going to Settings > System > About. 

Go to Download driver and firmware for Surface, choose Surface Pro

Then click the link next to Surface Pro 7 then click Download on the next page.

Choose the .msi file that matches your current OS Build and click Next.

After downloading, run and install the .msi then Restart. 

4: Run System File Checker Tool

See: Using System File Checker in Windows (microsoft.com)

Hope this helps.

Answer 2

Hi AvinashKokkiri,

We have noticed that you haven’t replied to our first response yet. We would like to know if you still need some assistance on the concern raised. If yes, please reply back for us to further assist you.

If the previous response answered your question, we highly encourage you to inform our Community by clicking on Yes or marking my post as an answer. This will help other members who may have the same concern as you.

Hope to hear from you.

Answer 3

Hi AvinashKokkiri,

We have noticed that you haven’t replied to our previous responses yet. Please proceed in creating a new thread if in case you'll need further assistance on the concern raised.

Thank you for spending time here in the Community.

Kind regards,

Marrion