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trying to factory rest everything but it's asking for a recovery key that I don't have because I bought used

Anonymous
2024-09-18T21:04:37+00:00

I have a Microsoft surface pro 057764651753 512gb that says windows 8pro but has windows 10 installed and I'm trying to factory rest everything but it's asking for a recovery key that I don't have because I bought used

Surface | Surface Pro | Install and update

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  1. Anonymous
    2024-09-19T02:07:34+00:00

    Hi Dustin,

    Welcome to Microsoft Community.

    I'm Hahn and I'm here to help you with your concern.

    Since you don't have the recovery key, you can still reset your Surface Pro by creating a USB recovery drive. Here are the steps to do that: Creating and using a USB recovery drive for Surface - Microsoft Support

    When you're ready, here's how to reset your Surface: 

    1. Make sure your Surface is turned off and plugged in, and then insert the USB recovery drive into the USB port.
    2. Press and hold the volume-down button while you press and release the power button.
    3. When the Microsoft or Surface logo appears, release the volume-down button.
    4. When prompted, select the language and keyboard layout you want.
    5. Select Recover from a drive or Troubleshoot > Recover from a drive. If prompted for a recovery key, select Skip this drive at the bottom of the screen.
    6. Choose Fully clean the drive.
    7. Select Recover.
      Surface restarts and displays the Surface logo while the reset process continues. This can take several minutes.

    This process will reinstall Windows and all necessary drivers, effectively resetting your device. If you encounter any issues or need further assistance, feel free to ask!

    Your Sincerely

    Hahn. W - MSFT | Microsoft Community Support Specialist

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