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My surface is stuck on {let’s set things up for your work or school} can’t go back as I don’t have an account please I need help and it’s stuck

Anonymous
2024-01-08T14:44:06+00:00

My surface is stuck on {let’s set things up for your work or school} can’t go back as I don’t have an account please I need help and it’s stuck

Surface | Surface Pro | Install and update

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  1. Anonymous
    2024-01-08T19:29:03+00:00

    Hello Thamer,

    Thank you for posting in Microsoft Community.

    I understand that you're experiencing issues with your Surface. I would like to ask some questions first to know more about the issue in details.

    • Will you confirm if you're getting this error message in the set-up screen?
    • Did you reset your Surface from its factory settings?
    • Please share us a screenshot of the issue.

    I truly want to help you with this, but in order to provide you an accurate answer, I might need the following information first.

    I hope to hear back from you.

    Kind regards,

    Lavenia

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  2. Anonymous
    2024-01-13T21:25:31+00:00

    Hello Thamer,

    We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com).

    Thank you for understanding. 

    Kind regards,

    Lavenia

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