Hello abdulrahman,
Thank you so much for posting in Microsoft Community.
I appreciate you raising this concern and I understand the need to recover all of your files. with this concern, I suggest contacting our live support as they have the tools and resources there to give you further options and assistance. To reach them, see steps below:
- Go to Contact Us - Microsoft Support
- Choose how you would like to get support for your Surface device.3. Type in the problem you need help with.4. Look at any available solutions offered and select Contact Support.Here is a link you can check to know a detailed guide in reaching our live support: How to get Phone and Chat Support (for Surface Home/Consumer - Microsoft CommunityI wish you all the best and hoping you'll get a resolution there.Regards,Rolando S.