Ctrl C and V are not working properly

Question

I'm running off of windows 10 on a Microsoft Surface Pro 4. I'm also using the Microsoft edge browser. Never posted before so forgive me if I don't know some stuff. I've done a quick search but have not come across the same problem I am having. The copy and paste functions seem to working properly on most web pages but I've found that these functions don't work properly when there is a video player in the browser. When I hit Ctrl C to copy something it reloads the web page instead of copying?? If I hit Ctrl R is reloads the page right away where as Ctrl C reloads the page after a couple of seconds. I've also noticed that the copy and paste functions weren't working as I built a business page on Facebook. From what I noticed I don't have this problem on Chrome but I haven't tested it fully yet. I believe that I have the latest updates. Is there something that I'm unaware of that is happening? Thanks!

***Post moved by the moderator to the appropriate forum category.***

Answer 1

Hi Bish,

Since the problem is still there after following all the troubleshooting steps provided on this thread, we suggest that you perform the solutions that can be found on this link. 

Should you need further assistance, feel free to get back to us.

Regards.

Answer 2

We appreciate you sharing us those information and the answers to our questions, Bish.

Since you've mentioned that you're sure that a malware is causing the issue you're experiencing, have you tried running your Windows Defender?

If you have Windows 10 Creators Update, you'll get the latest antivirus protection with Windows Defender Antivirus. It uses a real-time protection to scan your downloads and the programs you run on your device. Making sure that your Windows is updated so Windows Defender Antivirus will be too, to automatically help keep your device safe and protect it from threats.

You may check here for more details about the Windows Defender Antivirus and on how to schedule a scan.

Let us know how the result of the scan.

Answer 3

We appreciate you sharing us those information and the answers to our questions, Bish.

Since you've mentioned that you're sure that a malware is causing the issue you're experiencing, have you tried running your Windows Defender?

If you have Windows 10 Creators Update, you'll get the latest antivirus protection with Windows Defender Antivirus. It uses a real-time protection to scan your downloads and the programs you run on your device. Making sure that your Windows is updated so Windows Defender Antivirus will be too, to automatically help keep your device safe and protect it from threats.

You may check here for more details about the Windows Defender Antivirus and on how to schedule a scan.

Let us know how the result of the scan.

I'm not 100% sure it is malware, I just started to notice some weird things happening after I got that pop up.

I ran windows defender... No threats were found on the virus scan and no issues were found in the health report.

Also checked to see if the problem was still happening and it is currently still there. Perhaps the settings changed within the Edge/Explorer browser?

Thanks

Answer 4

Hi Bish,

Since it's first time to post here, welcome to the Community Forum, Bish!

Taking a look at your concern, what you're experiencing with the copy and paste keyboard shortcuts might be due to a variety of reasons. One of which is due to a faulty keyboard or hardware.

That being said, please provide the answers to the following for us to be able to learn more about it:

• Just to make sure, are your drivers up-to-date, especially your keyboard driver? If not, you can follow the steps found on this link on how to update your drivers in Windows 10. You may also check your driver manufacturer's website for the latest drivers.
• Just to clarify, you're also experiencing it with your Facebook, is it correct? If yes, were you using Edge at that time or a different browser?
• How about in the Internet Explorer? Does the same issue occur?
• What were the recent changes made before the issue started?

If your drivers are updated, you may consider reinstalling your keyboard driver to refresh its settings. Here's how:

1. Right-click Start, then select Device Manager.
2. Right-click the driver under Keyboards, then select Uninstall.
3. Restart your laptop to automatically reinstall the drivers. Make sure that you update the driver after re-installation.

You may also run the Hardware and Devices Troubleshooter, as well as the Keyboard Troubleshooter, to find and repair problems with your devices, hardware, and your computer's keyboard settings.

1. Right-click the Start icon, then select Control Panel.
2. Choose the Large icons option from the View by drop down list found on the upper-right part of the Control Panel window.
3. Locate then select Troubleshooting.
4. Click View all from the left pane.
5. Locate and click Hardware and Devices/Keyboard to run the troubleshooter then follow the next steps.

Let's see if the issue persists on a different administrator account. Kindly create another administrator account and observe if the issue will still be present.

We'll be waiting for your response.

Regards.

Answer 5

Hi Bish,

Since it's first time to post here, welcome to the Community Forum, Bish!

Taking a look at your concern, what you're experiencing with the copy and paste keyboard shortcuts might be due to a variety of reasons. One of which is due to a faulty keyboard or hardware.

That being said, please provide the answers to the following for us to be able to learn more about it:

• Just to make sure, are your drivers up-to-date, especially your keyboard driver? If not, you can follow the steps found on this link on how to update your drivers in Windows 10. You may also check your driver manufacturer's website for the latest drivers.
• Just to clarify, you're also experiencing it with your Facebook, is it correct? If yes, were you using Edge at that time or a different browser?
• How about in the Internet Explorer? Does the same issue occur?
• What were the recent changes made before the issue started?

If your drivers are updated, you may consider reinstalling your keyboard driver to refresh its settings. Here's how:

1. Right-click Start, then select Device Manager.
2. Right-click the driver under Keyboards, then select Uninstall.
3. Restart your laptop to automatically reinstall the drivers. Make sure that you update the driver after re-installation.

You may also run the Hardware and Devices Troubleshooter, as well as the Keyboard Troubleshooter, to find and repair problems with your devices, hardware, and your computer's keyboard settings.

1. Right-click the Start icon, then select Control Panel.
2. Choose the Large icons option from the View by drop down list found on the upper-right part of the Control Panel window.
3. Locate then select Troubleshooting.
4. Click View all from the left pane.
5. Locate and click Hardware and Devices/Keyboard to run the troubleshooter then follow the next steps.

Let's see if the issue persists on a different administrator account. Kindly create another administrator account and observe if the issue will still be present.

We'll be waiting for your response.

Regards.

Thanks for the reply Michelle.

My drivers are up to date, I uninstalled/reinstalled the keyboard drivers, ran the hardware and devices and keyboard troubleshooters but they did not fix the issue. I also logged in as a different user under a new administrator but no luck.

It seems to be doing the same thing even under Internet Explorer. I double checked to see if the issue was happening on Chrome but it seems to be working fine.

Yes it is happening within a submenu of Facebook on Edge and IE but works fine on Chrome.

I didn't make any recent changes however I think I might have gotten some malware. I got a popup saying my browser was locked until I paid a certain amount but I can't recall the exact message. I wish I had taken a screen shot. I'm sure this is what caused this.

I didn't install any third party antivirus, just what came with the Surface Pro 4. Any suggestions to go from here?

Thanks