White Spots on Screen

Question

Recently, I have noticed white/light gray spots on my Surface Pro 4. It’s like an image burn, but it’s random and is not in the shape of anything. 

I gave not had it out or used it in about three weeks or so. What could this be, and gow can i get it fixed?

Answer 1

Hi,

This is most likely a display issue. To isolate the concern, we would like to ask additional information.

• When did the white spots first appear?
• How many white spots are there on the screen?
• Are the white spots on the same location or scattered?
• Is there any damage or cracks on the screen?
• Do the white spots appear in a specific app or are they constant?
• Have you installed all the available Windows and Surface updates on your device?
• Would it be possible to send us a screenshot?

We look forward to your response so we could assist you accordingly.

Answer 2

• When did the white spots first appear?
  • Last night 1/1/2018.
• How many white spots are there on the screen?
  • There is one spot, and some streaks.
• Are the white spots on the same location or scattered?
  • Scattered.
• Is there any damage or cracks on the screen?
  • No, there are no cracks or other damage.
• Do the white spots appear in a specific app or are they constant?
  • Constant.  They are better seen on any dark screen like when watching a movie, or on a dark colored desktop/background.
• Have you installed all the available Windows and Surface updates on your device?
  • As far as I know, yes.
• Would it be possible to send us a screenshot?
  • I will be able to take a picture of the screen later on tonight.

Answer 3

I made a PowerPoint presentation of one slide with a black background.  Those are the spots and streaks.  They just appeared.  I was using the Surface Pro 4 without any issues two or three weeks ago.  I put it in the case I bought for it.  It has a blue keyboard cover.  I used it last night, saw the streaks, and made the post.

Right now, I just got a Windows feature update message.  I'm going to run that, but here are the streaks.

Answer 4

Thank you for all the relevant information. It appears that the issue is related to a hardware failure. We suggest that you visit the nearest Microsoft Store so our store staff can evaluate the device and provide you other options. You may also contact our Answer Desk. If you’re outside US, you can check the global customer phone number on this link.