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My laptop was stolen. I tried to track it with Find my device but it keeps telling me "We can't locate your device right now, try again later"

Anonymous
2024-10-22T21:53:00+00:00

My laptop was stolen. I tried to track it with Find my device but it keeps telling me "We can't locate your device right now, try again later"

Surface | Surface Pro | Safety and security

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  1. Anonymous
    2024-10-23T06:10:03+00:00

    Hi Callon,

    Welcome to Microsoft Community.

    I'm really sorry to hear about your laptop being stolen. If Find My Device still can't locate your laptop, it might be offline or turned off. Unfortunately, in such cases, it can be challenging to track the device.

    Report the Theft: File a report with your local law enforcement. Provide them with the serial number and any tracking information you have.

    Change Passwords: Change your passwords for any accounts accessed from your laptop to prevent unauthorized access.

    I hope this helps, and I hope you're able to recover your laptop soon. If you have any other questions or need further assistance, feel free to ask.

    Your Sincerely

    Hahn. W - MSFT | Microsoft Community Support Specialist

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  2. Anonymous
    2024-11-18T07:56:56+00:00

    when they factory wipe the laptop, the serial number would stay the same. couldn't microsoft use this information to help the victim track it once its under a new owner?

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