Surface Pro 8 crashes with BSOD | Event: 'Microsoft UICC ISO Reader c619e05a 1' rejected IOCTL POWER / TRANSMIT

Question

After my Surface Pro 8 LTE got new NVMe (step up from 256GB to 1TB) and system was reinstalled I am facing this problem.

Sometimes Surface stays on without problems for hours, then it reboots 3x within 10minutes.

I am struggling to understand why? LTE module is untouched, I even switched to eSIM but no help.

Even Viewer is always reporting these Errors before the crash

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Smart Card Reader 'Microsoft UICC ISO Reader c619e05a 1' rejected IOCTL POWER: The data area passed to a system call is too small.  If this error persists, your smart card or reader may not be functioning correctly.

Command Header: 00 00 00 00

Smart Card Reader 'Microsoft UICC ISO Reader c619e05a 1' rejected IOCTL TRANSMIT: Access is denied.  If this error persists, your smart card or reader may not be functioning correctly.

Command Header: 00 a4 04 00

Smart Card Reader 'Microsoft UICC ISO Reader c619e05a 1' rejected IOCTL TRANSMIT: The parameter is incorrect.  If this error persists, your smart card or reader may not be functioning correctly.

Command Header: 00 ca 7f 68

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Full even log available here

< https://1drv.ms/u/s!ApF-ZYSy-Nz8k71J6JZapEU511dozg?e=7nzPvY >

Answer 1

Hi OndrejLepa,

We haven't heard from you, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

Thank you for understanding. 

Kind regards,
Marrion

Answer 2

Hi OndrejLepa,

Thank you for reaching Microsoft Community and apologies for the inconvenience this has caused you.

I would like to ask first for a few details on this for us to properly understand and isolate the issue:

• Regarding with the upgrade on the SSD, may I know how and where did you had it upgraded? Was it done by a qualified technician following the Surface Service Guide from here: SSD removal in compatible Surface devices - Surface | Microsoft Learn?
• Also, on the reinstallation of the operating system, did you use the Surface Recovery Image from this page: Surface Recovery Image Download - Microsoft Support?
• Please check in Device Manager also if there is a driver that is getting an error. Try also to expand System device

First, kindly try first to make sure that all updates are installed on the device including Optional updates then check for the Surface drivers' health through the Surface app and run the Surface Diagnostic Toolkit on the device. After running those steps, please check if the issue persists. See this page for reference: Fix common Surface problems using the Surface app and Surface Diagnostic Toolkit - Microsoft Support

Try also to check if the smart card service on the device is running through these steps below:

1. Press CTRL+ALT+DEL, and then select Start Task Manager.
2. In the Windows Task Manager dialog box, select the Services tab.
3. Select the Name column to sort the list alphabetically, and then type s.
4. In the Name column, look for SCardSvr, and then look under the Status column to see if the service is running or stopped.

You may also see this page for more details on this error: Smart Card Troubleshooting (Windows) | Microsoft Learn

Let me know how it goes.

Kind regards,

Marrion