Why is it so difficult to charge the Microsoft Surface Pro?

Question

The charging cable that came with my original purchase (from John Lewis) started to deteriorate (wires getting exposed close to charging slot) and stop working.

So, I had to buy another charger (from John Lewis: Microsoft Surface Go 24W Power Supply ) but, after a few months, this also stopped working.

In February 2024 I bought yet another charger (see screenshot below): 

This has also stopped working (seems dead and green charging light won't go on).

Why are these chargers not lasting/working properly? Is there another way I can charge my Surface? 

Many thanks for any help and suggestions.

Kay

Answer 1

Kay,

The 24W Go charger was not the correct charger for a SP7, it is under powered. THE SP7 uses a 65W charger.

Microsoft does not recommend third party chargers. How to charge Surface - Microsoft Support

Your SP7 has a USB-C port which should support charging with a certified 60W or higher PD USB-C charger.How to charge Surface Pro 7 via USB-C? - SurfaceTip may help.

Answer 2

Thank-you, Barb, for your reply.

As you will see from the picture, I used a 65W charger. The Amazon info clearly states that this charger is compatible with the Surface Pro 7.

Can you please:

• Give me the direct link to where I can buy a charger from Microsoft.
• Tell me from where I can get a certified 60W or higher PD USB-C charger from? Please send me direct link to purchase this product.

Many thanks.

Kay

Answer 3

Can someone please:

• Give me the direct link to where I can buy a charger for the Surface Pro 7 from Microsoft.
• Tell me from where I can get a certified 60W or higher PD USB-C charger from? Please send me direct link to purchase this product.

Thank-you.

Answer 4

Microsoft Surface 65W Power Supply Black W8Y-00001/Q4Q-00001 - Best Buy for a Microsoft Branded Surface charger.

I use Amazon.com: Nekteck Mac Book Pro Charger [GaN Tech], Foldable 100W USB C Charger, Fast Charging Compatible with MacBook Pro & MacBook Air, iPad Air/Pro and All USB C Device, 6.6 ft USB C to USB C Cable Included : Cell Phones & Accessories on a SP7+

Answer 5

• Where in the world are you based/replying from?
• Your first link takes me to:
  Please give me link for UK option.
• You have told me what you use to charger you use. Please supply me with the Microsoft recommended USB-C chargers.
• Please send me the link to the UK Microsoft shop.

Thank-you.