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Surface Pro 9 Stand Hinge

Anonymous
2023-11-17T21:42:53+00:00

I have a Surface Pro 9 bought on July 10, 2023. One of the kickstand hinges broke and now i cant stand it up. Are these under warranty? How can I get this fixed?

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2023-11-19T20:13:12+00:00

    Hi Don Talley,

    Thank you for reaching Microsoft Community. I understand that you're experiencing issues with your Surface Pro 9 kickstand hinge.

    Firstly, I would like to inform you that the Surface Pro 9 comes with a limited warranty of one year from the date of purchase. However, a broken hinge is considered a physical damage and not covered by the Standard Manufacturer's Warranty. Please see these articles below for details in getting service for your Surface:

    I would recommend also reaching out to our live support for options available and for further assistance on this. You can reach our live support through these steps:

    1. Go to Contact Us - Microsoft Support
    2. Choose how you would like to get support for your Surface device.
    3. Type in the problem you need help with.
    4. Look at any available solutions offered and select Contact Support.

    You can also check this forum article for a more detailed guide in reaching our live support: How to get Phone and Chat Support (for Surface Home/Consumer - Microsoft Community

    Kind regards,
    Marrion

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  2. Anonymous
    2024-01-14T09:57:35+00:00

    Did you manage to get it fixed? I broke mine but now I cannot find the spare parts

    11 people found this answer helpful.
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