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White spot which appears when you use touch screen isnt going

Anonymous
2021-07-09T17:24:29+00:00

hi i recently noticed that suddenly my trackpad wasnt working and when i tried to use the touch screen, it didnt work too then i noticed the white spot that appears when you touch the touch screen, i wasn't touching that spot and i thought it was just some dust but when i cleaned it it didnt go it stayed there

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2021-07-09T17:51:01+00:00

    Hi Endingleader7,

    Thanks for reaching out to Microsoft Community and posting your inquiry.   

    We suggest the methods below:

    • Run Surface Diagnostic Toolkit and check Windows Update.
    • Force the device to restart. Press the power button for 20 seconds.
    • Uninstall HID-Compliant Touch Screen driver and restart. Go to Human Interface Devices. > Expand **Human Interface Devices,**and Right-click HID-Compliant Touch Screen. > Right-click on HID-Compliant Touch Screen and select Uninstall. If there is more than one driver, uninstall those as well. > Restart the Surface and attempt to reproduce the issue.
    • Boot the device to UEFI and check if the is present. Turn off the device > press the volume up then the power button for 15 seconds.

    Keep us updated by replying on this thread.

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