Hi Travoy,
The challenge you are experiencing with Surface Pro 3 might be software-related. This means that a setting may not be set up appropriately, or that a specific driver is not installed correctly. To address this concern, we suggest that you follow the methods below and see if it helps:
Method 1: Perform an automatic startup repair.
• Boot from Windows 10 USB or bootable media.
• Click Repair your computer.
• Click Advanced Options.
• Click Troubleshoot.
• Click Startup repair.
• Follow the onscreen instruction.
Method 2: Perform a startup repair using command via command prompt.
• Boot from Windows 10 USB or bootable media.
• Click Repair your computer.
• Click Advanced Options.
• Click Troubleshoot. and then command prompt.
• Type these commands:
bootrec /fixmbr
bootrec /fixboot
bootrec /rebuildbcd
• If the above command fails, try these other suggested commands:
bootrec /scanos
bootrec /rebuildbcd
bootrec /fixmbr
bootrec /fixboot
Method 3: Perform a system recovery or factory reset.
You can refer to this link for more information.
• System Recovery re-formats the system drive, re-installs the original operating system, and re-installs all the original hardware drivers and software.
• Factory Reset removes all partitions, re-formats the entire hard drive, re-installs the original operating system, and re-installs all the original hardware drivers and software.
Doing a system restore and factory reset also needs a Windows installation media, which you can create on a normal functioning computer.
Update us with the outcome so we can further assist you.
Regards.