how can i setup my windows hello?

Question

Hello

My name is Melika. I bought a device last week and now when I want to setup the windows hello with face Id, it is going into errors that say, " Close windows Hello, and then try going through the setup again", or went out the process.

I searched about it a lot, but I did not find any way to solve this problem.

If you help me, I will be so thankful.

Answer 1

Hello M.sbi,

Thanks for reaching out to Microsoft Community. I'm sorry to hear about this issue on your device. I understand how important for you to setup the Windows Hello.

In this case, if it won't let you setup then this might be due to software issue which may be fixed by following the methods below.

Force a shut down and restart your Surface

• Press and hold down the power button until your Surface shuts down and restarts and you see the Windows logo screen (about 20 seconds), then release the power button.

Run the Surface Diagnostic Toolkit

• In the search box on the taskbar, type Surface Diagnostic Toolkit, then select it in the list of results.
  If it's not already installed, you can download it from the Microsoft Store.
• Follow the on-screen instructions in the Surface Diagnostic Toolkit.

Update Windows. Ensure all pending updates are installed.

• Check for Windows updates. Select Start > Settings > Windows Update.

Restart Windows Biometric Service

• Press Windows key + R, to open Run dialog box. Type services.msc and click on OK. Look for Windows Biometric Service, double click on it and click on Stop.
• Now, go to C:\Windows\System32\WinBioDatabase, take a backup of all the files inside the WinBioDatabase folder. After taking a backup of the files, delete all the files.
• Now, open Services by following first step, and restart the Windows Biometric Service.
  Go to Start >> Settings >> Accounts >> Sign-in options and register the Face data again.

Let me know if that works. I look forward to hearing from you soon.

Kind regards,

StevenK

Answer 2

Hello dear StevenK

thanks for your solutions but as you say I did it, and it did not fix yet.

I install the app that you said, checked the updates many times, restarted.

The last solution that you said, I did not find the Biometric Service on services.msc .

Do you have any solutions ?

Answer 3

Thanks for keeping me posted, M.sbi.

It's unfortunate that the above methods did not work. In that case, please ensure first that you are Sign in to your Microsoft account with Windows Hello or a security key - Microsoft Support.

But if issue still persists, we may need to perform a clean reinstallation and update of Windows while keeping your personal data and most Windows settings intact.

To reset your PC, go to Start > Settings > System > Recovery. Next to Reset this PC, select Reset PC. Then, select Keep my files, choose cloud or local, change your settings, and set Restore preinstalled apps? to No.

Answer 4

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)