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Surface Laptop, docking station not workking.

Anonymous
2024-07-08T09:15:42+00:00

Docking station not being working. Light is not coming on, not charging either. I'm using standard charger.

Surface | Surface Studio | Power and battery

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  1. Anonymous
    2024-07-16T08:19:40+00:00

    Hello Jose Barbosa,

    Welcome to Microsoft Community.

    If the dock is connected to the power adapter, you cannot see the LED light on, which means that your dock is not connected to the power supply at this time, then the dock does not work at this time.

    To troubleshoot the circuit, you may need to check whether the connection is strong and whether there is a lack of contact throughout the circuit. If, after inspection, you can rule out these possibilities, the only possibility is that there is a break in the dock, and you may need to send the dock to the Surface support team for repair.

    I can direct you to Surface Live support, who can help you create a service order:

    1. Use your personal Microsoft account (not your organization account) to access the following links:

    Contact - Microsoft Support

    1. Type Surface Dock, press Enter, and click "Contact Support" at the bottom:

    1. Make a selection based on the screenshot below and click Confirm:

    1. You will see contact options for Chat support and Phone support, please contact them during business hours:

    I wish you all the best.

    Best Regards,

    Mitchell | Microsoft Community Support Specialist

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