Surface Pro 9 only boots to windows when holding volume down

Question

I am trying to find out why my surface pro 9 goes straight to the bios when first booting. I cannot get it to boot into windows unless I power it all the way off, hold the volume down button, and then press power still holding the button.

Any suggestions?

Answer 1

Hi Andrew!

Thanks for reaching Microsoft Community. We're here to help and let's work on this together.

Regarding your query, most common reason for this issue is due to a corrupted operating system. I would highly suggest you perform a recovery image reset already. This option reimages the entire device, including the partition on the hard drive. It is the most complete form of reset. Before you begin, you must have at least an empty 16GB/32GB of USB Flash drive and it must be formatted to FAT32 prior to downloading the Recovery Image. 

To proceed, please follow the detailed instructions in Creating and using a USB recovery drive for Surface - Microsoft Support.

Please let us know with how it goes. We look forward to hearing from you.

Regards,

RodelioP.

Answer 2

Hi there,

I reset windows with a clean image link you provided.

However the device still boots into the UEFI settings on every boot. It does appear to boot sometimes if I leave the device sitting for about 10 minutes.

Answer 3

Hi Andrew!

Thanks for getting back to us and apologies for the delayed response.

If that's the case, I would highly suggest you contact our live Microsoft support team for further assistance. Since here in community forums, we don't have the right tools and resources to be of further help. Below are the steps on how to contact them:

1. Go to Contact Us- Contact Us - Microsoft Support.
2. Choose how you would like to get support for your Surface device.
3. Type in the problem you need help with.
4. Look at any available solutions offered and select Contact Support.

Thanks again for choosing Microsoft. Hope this helps!

Regards,

RodelioP.