Need to long press power button to turn on Surface Pro 4

Question

Hi,

I received my Surface Pro 4 a few weeks ago.  I noticed that the only way to turn on my Surface Pro 4 after a long sleep (hibernated) or power down is to press and hold the power button for about 5 to 10 seconds.

Other than that, it does wake up from sleep almost instantaneously by pressing the power button once.

I am not sure if the long press behaviour is expected or intended.  Any idea?

Thanks.

Answer 1

try a two button reset:

Step 1: Swipe in from the right and tap or click Settings, tap or click Power, and then tap or click Shut down to shut down Surface. If you can’t shut down Surface normally, press and hold the power button on your Surface for 30 seconds.

Step 2: After Surface turns off, press and hold volume-up button and the power button on your Surface at the same time for at least 15 seconds, and then release both.                                                                             

        The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds.

Step 3: After you release the buttons, wait 10 seconds.

Step 4: Press and release the power button again to turn your Surface back on.

if that does not work, if you are in the US, go to the nearest physical retail Microsoft Store and exchange it. if outside the US, see if you can return and then repurchase. avoid exchanging online through MS as you will get a refurb.

Answer 2

Hi Barb,

Thanks!  That fixed it.

However, in your instructions at Step 2, you mentioned to release both buttons after holding them down for at least 15 seconds but later you mentioned "but continue holding the buttons down" which is contradicting.

Step 2: After Surface turns off, press and hold volume-up button and the power button on your Surface at the same time for at least 15 seconds, and then release both.                                                                             

        The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds.

I kept both of them down until the Surface logo disappeared and continued with Step 3 and 4.

After performing Step 4, the UEFI menu appeared.  I'm not sure whether this was intentional but I exited the interface straight away which restarted my Surface Pro 4.

After that the power button worked like before!  Thanks again.