Surface Pro 4 i5/256 battery swell. Microsoft makes strong and flexible screen.

Question

On May 4th, there was an orange stain on the bottom left of the surface screen. But the touch worked well. On May 5th, at around 11:00 am, the surface was swollen and the lower left corner with orange spots was swollen. When I hit the internet, the surface of the surface swelled up more than I expected. The battery in the surface body was swollen and the screen swelled. It was a dangerous situation that could be caused by battery explosion. It was a holiday so I could not contact a / s immediately and waited till Monday, and then I chatted with him. I just sent a new one and then picked up the failed surface. I told you to contact me as soon as possible, but I got a delay about a day. The time of the inquiry was around 8:00 pm on May 8, and the time when the call came again was from 4:00 pm to 5:00 pm on May 9th. The next day I came back to pick up the package by courier. But the surface could explode, and when the carrier delivers it, it can cause a big accident if it explodes on the way? so "Is not it possible to get out in the middle of picking up a courier?" And the guide was silent for a moment. "You can send it to the courier you send me," replied the reply. However, at the time of writing (May 19), I have not heard anything. Even though we could not contact you on holiday for three days, Microsoft is not taking quick action, even though there is a surface at risk of explosion for about 14 days. In addition, there is a lot of surface swelling on the surface, but Microsoft does not take much action, does not tolerate the risk of explosion, but it is a very slow process, and those who have surfaces like me, Inside the main body of the computer, the CPU unit that emits the most heat is immediately next to the battery. The average computer places the CPU and battery farther away to prevent the battery from getting too much heat.) I write this article. summary 1. The surface battery is swollen. 2. I was going to replace it immediately and sent a new machine a couple of days after the inquiry. 3. The next day the machine came in contact with me to pick up the failed surface (Wednesday, May 10), but I have not been contacted until now (May 19, Friday). is. 4. He said that there is no risk of explosion like parrots throughout the door. * The surface was purchased on January 27 this year. * First use is in late February. Therefore, I have not used it for 3 months. * I did not use anything except the document work on the surface.

Answer 1

Hello Kim,

We know how important it is for you to use the Surface. For your safety, it is best that you contact our Global Customer Service so they can help you out with your request.

Regards.

Answer 2

Hello,

This is noteworthy that you have experienced this issue. To help you out, we will be needing more information by answering the following questions below:

• Were you able to receive the replacement for your Surface Pro 4?

• Have you tried contacting our Answer Desk regarding this issue? If so, what's their recommendation?

Let us know so we can help you further.

Answer 3

I just noticed that my Surface Pro 4 - 256GB i7 8GB is exhibiting the same screen separation and battery bulge - No MS representative available at this hour, so will be calling tomorrow to try and get some support.

Machine is still in warranty thank goodness.

Jeremy

Answer 4

see my reply to your other post. back up your data immediately!

Answer 5

MS Korea still haven't pick my surface back!!! and my old surface battery has already swell like bigmack.