Surface Book 3 - The newest update has completely bricked my Surface Book 3. Is there any hope for me?

Question

Hello, I am desperate for help. Microsoft "support" has told has no known solution. Thank you

Issue:

Since the latest Windows update, my computer will not turn on.

When attempting to power on, I receive the following error:

"Boot Error: Couldn't find a bootable operating system. Check the Boot Configuration to try to fix this"

Support told me to download a "Surface Recovery Image Download" from the website and extract the contents onto a 32gb Thumbdrive. I followed the instruction to boot up the computer with the thumdrive and select the "recovery option"

The computer begins to restart/recover process and immediately stops and goes to a blue screen that says the following:

"Reset this PC. There was a problem resetting your PC. No changes were made." the only option to select is cancel.

Here is where microsoft support says that they know no other solutions and they can only tell me that I no longer have a working computer. I must buy a new computer.

Looking for any help that they might have missed. The computer was working flawlessly before the update.

Details:

Update was the Morning of February 3rd, 2022. I was using my computer normally without a single issue. At about 10am I was prompted to begin the newest Windows update.

I have previously completed every update at the time I am prompted, so I believe I was up to date with all updates.

Device:

Surface Book 3 - 15 in. 512GB i7 32GB with GeForce

Thank you anyone that can help in advance.

My entire business workflow has been devastated. And because of the shortage in supply chain, I can not seem to find a comparable computer available for sale to replace mine

Answer 1

Thank you for reporting this issue.  We are actively investigating. For additional help, contact Microsoft Support

Answer 2

For the USA, they are available from 6:00AM to 10:00PM Pacific Standard Time (and probably only Mon-Fri). They have not stated hours for other locations.

You need to provide specific detailed information on exact hours (and days) for the USA AND elsewhere.

Please visit our contact us page; https://support.microsoft.com/en-us/contactus/ to contact Microsoft Surface Support. If you're located outside the United States, you can check our Global Support Contact page; https://support.microsoft.com/help/4051701/.

Answer 3

I'm sorry to hear that you have to send your device for this to get fixed. Have you tried to reach out to the Customer Support for assistance in creating the repair/replacement process?

Please visit our contact us page; https://support.microsoft.com/en-us/contactus/ to contact Microsoft Surface Support. If you're located outside the United States, you can check our Global Support Contact page; https://support.microsoft.com/help/4051701/.

Answer 4

Thank you for providing this details, SamP87. In this case, the device needs a repair/replacement. I'm sorry but here in Community, we do not have access on the tools to check device's details or create a exchange/repair case.

The customer support should be able to continue the assistance about creating a repair/replacement case for this device.

Answer 5

I gave up and started the repair mail in option.

$650 ... for something that microsoft did to my computer. unbelievable, but I will worry about getting paid back or suing later. I am losing more money than $650 for everyday my computer is bricked.

I go through the steps in my microsoft account to begin the service and, and I can not return it... I get the error below. microsoft broke my computer, wont let me repair it, and wont let me ship it in for a service. I literally cant do anything. I feel like someone paid microsoft to sabotage me. there is no solution for me