Surface Mobile Mouse Connected but Not Working

Question

Hello,

Ever since a few days ago my Surface Mobile Mouse completyly stopped responding. It shows as connected to my Surface Pro 6 but does not work at all. I have tried disconnecting and reconnecting it, no luck. I have also tried uninstalling Bluetooth drivers but that still did not work. If anyone knows of a solution that would be great. 

Thank you,

Harrison

Answer 1

Hello DampestChaff2,

We're sorry to know that you're having a Bluetooth issue on your device.

This could be more likely a driver problem on the device. Please give these troubleshooting steps a try to isolate the issue:

• Disable and enable Bluetooth in UEFI. See How to get to the UEFI settings on a Surface for more details. Once you're in the UEFI, locate **Devices,**and select Wi-Fi & Bluetooth, disable it for at least 15 seconds and then back to enable. Click Exit and Restart.
• **Run Surface Diagnostic Toolkit and check for Windows Update.**Restart the Surface after installing updates. Updates have fixes to common problems, or issues.
• Update drivers and firmware

Check what is the current OS Build of your Windows version by typing winveron the search barnear the Windows logo.

Go to **Download driver and firmware for Surface,**choose (your Surface model) then click Download.

Choose the .msi file that matches your current OS Build and click Next.

After downloading, run and install the .msi then Restart.

• Run System File Checker in Windows 10.

Hope this helps.

Regards,

StevenK

Answer 2

Hello!

Thank you for the quick response.

Updating my Windows seemed to do the trick!

Thank you so much for helping!

Harrison