Share via

cameras are not working on my Surface PRO X device. [Answered]

Anonymous
2023-05-23T09:08:05+00:00

Error code 0xA00F4271<MediaCaptureFailedEvent> (0x80004005).

I've run trough the Get Help App on my device but after following all the steps camera is still not running.

Any help?

Surface | Surface Pro | Sound and camera

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
  1. Anonymous
    2023-05-25T00:42:32+00:00

    Updated 5/26/2023 - 10:45PM EDT

    We are aware that customers using Surface Pro X were having issues using the built-in cameras and we have resolved this issue with a driver update.   Please go to Windows Update to install the new driver named Microsoft Corporation – System Hardware Update – 5/26/2023.

    For more information, visit Windows release health.

    57 people found this answer helpful.
    0 comments

145 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2023-05-23T17:04:47+00:00

    Same issue here. Running Window 11 (22624.1755 ni_release)

    0 comments
  2. Anonymous
    2023-05-23T17:09:43+00:00

    I am experiencing the same issue since today. All cameras don't work, front, back and IR so Windows Hello is actually not working too.

    2 people found this answer helpful.
    0 comments
  3. Anonymous
    2023-05-23T17:29:23+00:00

    I also have the same issue. I even reset the device to factory settings and once it updates, it stops working

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2023-05-23T18:04:30+00:00

    Not sure what's going on but this issue suddenly happens and brings a lot of troubles :(.

    @MICROSOFT?

    0 comments