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cameras are not working on my Surface PRO X device. [Answered]

Anonymous
2023-05-23T09:08:05+00:00

Error code 0xA00F4271<MediaCaptureFailedEvent> (0x80004005).

I've run trough the Get Help App on my device but after following all the steps camera is still not running.

Any help?

Surface | Surface Pro | Sound and camera

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  1. Anonymous
    2023-05-25T00:42:32+00:00

    Updated 5/26/2023 - 10:45PM EDT

    We are aware that customers using Surface Pro X were having issues using the built-in cameras and we have resolved this issue with a driver update.   Please go to Windows Update to install the new driver named Microsoft Corporation – System Hardware Update – 5/26/2023.

    For more information, visit Windows release health.

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  1. Anonymous
    2023-05-23T19:15:15+00:00

    me too

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  2. Anonymous
    2023-05-23T19:36:34+00:00

    I have this issue as well. I have run windows diagnostics, disabled then enabled cameras in device manager, uninstalled then reinstalled drivers, and restarted my surface pro x all to no avail

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  3. Anonymous
    2023-05-23T19:40:16+00:00

    Exact same issue here. I tried everything, reinstalled windows from scratch, etc. Hopefully we will have a fix soon.

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  4. Anonymous
    2023-05-23T20:01:18+00:00

    My Surface Pro X Camera stopped working on the same day as everyone else. After seeing everyone here having the same issue at the same time, I manually rolled back the date, and the camera was working again.

    So at least its still working, and not some other issue. Hopefully, they roll out a proper fix, soon.

    1 person found this answer helpful.
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