Surface Pro 3 Slow WiFi - 72Mbps Max (driver)

Question

I have an Apple Airport Extreme 802.11ac wireless router at home and am only connecting at a max of speed of 72Mbps (usually closer to 11Mbps if I'm more than 20 feet away from the WAP). I have two other 802.11ac laptops at home (Samsung AB9+ and rMBP) and my two other computers are connecting up at 800Mbps+ and pulling down the same on Internet speed tests; yes, I have real GigE connectivity. Is anyone else having these problems?

Answer 1

So I got my sp3 yesterday and it was blazing fast on wifi. I did all the new updates and after doing so every web page was loading slow or timing out.

I did some searching and there a bunch of people with the exact same problem "Other forum"

I cant use my 5ghz network which is my wireless ac. I have a netgear nighthawk and the only way i can use this sp3 is by using the 2.6ghz now.

Please fix this. I'm shaking my head that first update screwed something up.... i already went through nightmares with my sp2 so this isnt a good start :( 

Just a comment about the r7000 and 5GHz issues and dropouts. Can you check what version firmware you are using? There have been general issues with the r7000 and 5GHz AC connections, some of which have been resolved by updating the firmware in the router. It seems related to what client chipset is  in use. I post this to rule out the router being part of the issue. This issue is documented in the Netgear Support forums.

I don't understand your reference to "Other forum" - could you post a link?

Answer 2

Speeds are barely improved if at all after rolling back the driver, but stability still seems improved.

Answer 3

So I got my sp3 yesterday and it was blazing fast on wifi. I did all the new updates and after doing so every web page was loading slow or timing out.

I did some searching and there a bunch of people with the exact same problem "Other forum"

I cant use my 5ghz network which is my wireless ac. I have a netgear nighthawk and the only way i can use this sp3 is by using the 2.6ghz now.

Please fix this. I'm shaking my head that first update screwed something up.... i already went through nightmares with my sp2 so this isnt a good start :( 

One more idea. If it was working before the update you may still have the drivers old version in your SP3 so it may possible to downgrade it. just an idea.

Exactly, your can go back to this one an see if that helps.

That seemed to have helped.

Thanks, i'll keep an eye on it!

I'm glad that this workaround helped.

Answer 4

So I got my sp3 yesterday and it was blazing fast on wifi. I did all the new updates and after doing so every web page was loading slow or timing out.

I did some searching and there a bunch of people with the exact same problem "Other forum"

I cant use my 5ghz network which is my wireless ac. I have a netgear nighthawk and the only way i can use this sp3 is by using the 2.6ghz now.

Please fix this. I'm shaking my head that first update screwed something up.... i already went through nightmares with my sp2 so this isnt a good start :( 

One more idea. If it was working before the update you may still have the drivers old version in your SP3 so it may possible to downgrade it. just an idea.

Exactly, your can go back to this one an see if that helps.

That seemed to have helped.

Thanks, i'll keep an eye on it!

Answer 5

Thank you! That was an immediate improvement. I'll test and report back some results when I get home, but I'm out running around sitting in a coffee shop at the moment. I previously wasn't able to connect to the Wi-Fi here so I tethered to my phone's 2.4GHz Mobile Hotspot. After rolling back the driver, my SP3 immediately connected to the Wi-Fi here and it appears to be stable.

I'm glad that it helped.