Where can I get a new battery installed for my surface pro

Question

Where can I get a surface pro battery replaced

(*Moved from mobile devices forum.)

Answer 1

Hello TomT13,

Thanks for reaching out to Microsoft Community. I understand how you wanted to replace the battery.

Unfortunately, there is no replacement for Surface batteries. If your battery would no longer work, the device needs to be repaired or replaced entirely. To get your device serviced and check for further options, I'd highly suggest contacting our Microsoft assisted support.

1. Go to Contact Us - Microsoft Support and select Devices.
2. Choose your preferred support method.
3. Type in the problem you need help with.
4. Look at any available solutions offered and select Contact Support.

I hope this helps.

Kind regards,

StevenK

Answer 2

While it is true that SP6 batteries are not replaceable, for the Pro line, Microsoft started a battery replacement program for Surface Pro 7 and newer. How much does out-of-warranty service cost for your Surface device or accessory? - Microsoft Support has details. You shouldn't make general statements "there is no replacement for Surface batteries" as this has not been true for quite some time.

Hello TomT13,

Thanks for reaching out to Microsoft Community. I understand how you wanted to replace the battery.

Unfortunately, there is no replacement for Surface batteries. If your battery would no longer work, the device needs to be repaired or replaced entirely. To get your device serviced and check for further options, I'd highly suggest contacting our Microsoft assisted support.

1. Go to Contact Us - Microsoft Support and select Devices.
2. Choose your preferred support method.
3. Type in the problem you need help with.
4. Look at any available solutions offered and select Contact Support.

I hope this helps.

Kind regards,

StevenK