'Restart to Surface UEFI' loop - I restarted many times without security settings showing

Anonymous
2016-04-02T14:19:01+00:00

I get stuck in the 'Restart to Surface UEFI' loop. The security settings cannot be accessed, so I cannot turn off 'the secure boot'. Who can tell me how to reset UEFI or any other way to figure this out? Any suggestions are appreciated.

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2016-04-04T09:53:15+00:00

Hello Chen Miao,

Have you tried 2-button shutdown?

Step 1:  Press and hold the power button on your Surface for 30 seconds and then release it. 

Step 2:  Press and hold the volume-up button and the power button at the same time for at least 15 seconds and then release both.

 The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds. 

Step 3:  After you release the buttons, wait 10 seconds. 

Step 4: 

Press and release the power button to turn your Surface back on.

You can of course see if using the recovery image will let you bypass the UEFI screen and start into Windows from there

Best Regards

Was this answer helpful?

9 people found this answer helpful.
0 comments

3 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2016-12-17T14:55:21+00:00

    Hi Siew,

    We suggest you try disabling all Boot Devices as well as making the necessary changes to Secure Boot. Once done, go back to Boot Devices and enable the devices that you want.

    Let us know how it goes.

    Regards.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2016-12-17T07:44:33+00:00

    This is really really irritating!!! The suggested steps:

    Step 1:  Press and hold the power button on your Surface for 30 seconds and then release it. 

    Step 2:  Press and hold the volume-up button and the power button at the same time for at least 15 seconds and then release both.

     The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds. 

    Step 3:  After you release the buttons, wait 10 seconds. 

    Step 4: 

    Press and release the power button to turn your Surface back on.

    WONT WORK at all!

    i didn't add nor try to do anything funny with my sp4. How could this weird thing happens to me?

    Was this answer helpful?

    0 comments
  3. Anonymous
    2016-04-09T06:55:47+00:00

    Thank you, JAM, I tried this but it didn't work. Lastly, I found a way to break this loop by accident, and I write this on my blog.

    I wish this can help someone who suffer from this. 

    HOW TO BREAK THE LOOP “RESTART SURFACE TO MODIFY SECURITY SETTINGS”

    Was this answer helpful?

    0 comments