Both USB 3 ports wont work simultaneously

Question

Hi ,

I recently purchased surface book. I was using mouse-without borders so I have connected my USB  Bluetooth receiver to the surface book so i can connect a wireless keyboard and mouse and it works. Now i wanted to connect  Ethernet so I  purchased USB 3 to Ethernet adapter from Microsoft. It works but now my wireless mouse wont.

It only works if i remove the USB to Ethernet adapter from other USB port, it's super annoying to know that only 1 USB 3 port will work at a time?

It doesn't make sense!!!

Please help me out here.

Answer 1

So I can’t use a wireless mouse if I want to use Ethernet . What a beautiful feature!!!

Finally Microsoft made a decent product . It tried to copy MacBook and removed the Ethernet port.

Why you guys don't test all the scenarios before implementing a solution on a device before it comes  out in market?

That's why Apple products work in every single scenario and Microsoft has features in its product.

I am super frustrated now. I showed it to my IT department and even they are puzzled seeing this feature is such an expensive device.

The solution can be to either shield both USB 3 ports internally so there is no RF  interference from each other or locate these 2 ports at a distance. I am an RF engineer, I know it's doable.

I wished Microsoft provide a complete solution not a handicap one  before it launches a product in market.

Answer 2

First, I don't work for Microsoft, and I totally get where you are coming from. Second, a Bluetooth external keyboard/mouse, paired with the internal Bluetooth MAY not have this issue.

Sorry for being the bearer of bad news. Wish I had a real solution. Microsoft knows about the issue, I was told more commonly occurs outside USA.