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Surface pro 9 (Windows 11) audio output via Airpod Pro highly unreliable

Anonymous
2024-05-19T01:48:43+00:00

Team, when I use my apple airpod pro with my surface pro 9 (Windows 11), while bluetooth shows im connected, the audio doesn't connect. It's not dependable at all. Please provide a response as this is creating friction and I might just return my surface pro.

Surface | Surface Pro | Performance and maintenance

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  1. Anonymous
    2024-05-21T06:46:02+00:00

    Hello Ram Iyengar,

    Welcome to Microsoft Community.

    After reading everything you've posted, allow me to first recommend to you the scheme shared by another moderator, as it seems to be having the same problem as you when using Bluetooth headsets:

    Why won't my surface pro 9 recognize my Bluetooth headphones? - Microsoft Community

    According to this moderator, try switching from mono to dual in your sound Settings.

    If that doesn't work, try referring to my reply, downloading the driver and firmware package for the Surface Pro 9 and installing it.

    Best Regards,

    Mitchell | Microsoft Community Support Specialist

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