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Battery 1: 0% and Battery 2: 100%

Anonymous
2024-07-15T03:39:25+00:00

Hi this is my current situation.

I have already done a full hard reset on the device and just redownloaded windows. I also believe that one of the batteries not working is affecting my gaming fps. It Used to be very good and recently has been slightly behind.

I will send a screenshot of my battery report . please let me know how to fix this issue.

Battery report

Surface | Surface Book | Power and battery

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  1. Anonymous
    2024-07-15T03:41:10+00:00

    UPDATED BAT REPORT

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  2. Anonymous
    2024-07-19T11:23:23+00:00

    Hi Brett，

    Welcome to Microsoft Community.

    I'm Hahn and I'm here to help you with your concern.

    It sounds like you are experiencing issues with one of the batteries in your Surface Book. The batteries in Surface Book may charge at different rates, depending on the power state of each battery. Whichever battery has less than 20% charge will be charged first. When both batteries are at 20%, the clipboard will charge to 85%, and then both batteries will charge to 100%.

    If one battery is fully charged but the other has not been charging, and you’ve already tried resetting your Surface, there might be a hardware problem with one of the batteries.

    There are also some things you can try that might help:

    1. Plug in your Surface.
    2. Select Search on the taskbar, enter device manager, and then select Device Manager from the list of results.
    3. Select the arrow next to the Batteries category.
    4. Double-tap or double-click Microsoft Surface ACPI-Compliant Control Method Battery or Surface Battery, select the Driver tab, and select Uninstall device > OK.
      You can also right-click Microsoft Surface ACPI-Compliant Control Method Battery or Surface Battery and select Uninstall device. Note*: For Surface Book devices there will be two battery drivers to uninstall.*
    5. Select the computer at the top of all the categories, select the Action menu, and then select Scan for hardware changes.
    6. Select Start  > Power  > Restart.

    Unfortunately, because this model has been discontinued, out of warranty support and service for such models is no longer available. We appreciate your commitment to Surface and apologize for any inconvenience.

    Your Sincerely

    Hahn. W - MSFT | Microsoft Community Support Specialist

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