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Spilt milk on my surface pro keyboard

Anonymous
2022-04-12T11:19:31+00:00

I spilt milk while baking on my keyboard and laptop. I dried it as fast as I could and my laptop screen seems fine, though my keyboard doesnt work. I can still use the laptop screen but I don't think my keyboard works. Is there any way I can fix this without buying a new one???

Surface | Accessories | Surface Type Cover

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  1. Anonymous
    2022-04-12T18:54:14+00:00

    Hi Siwi_tpwk, 

    Greetings!

    Thank you for posting in Microsoft Community.

    I'm sorry to hear that the keyboard stopped working after being exposed to a liquid.

    You may try to boot the device to the UEFI settings to get verifications. UEFI environment is outside the Windows system so any issues that persists on the UEFI could be potential hardware issues. Go to settings > Update & Security > Under Advanced Start up , click on Restart Now, once you're on the UEFI settings, Go to Troubleshoot > Advanced options > Click on Command Prompt > Type "notepad" > test the keyboard.

    If it's confirmed that it's not working on the UEFI settings, then we can say that it's already a hardware issue on the type cover keyboard and the only option for this is an exchange to a replacement keyboard.

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  2. Anonymous
    2022-04-14T16:11:14+00:00

    Hi Siwi_tpwk,  We have noticed that you have not responded to our last message. We would like to know whether the issue you have raised with us is still ongoing? If yes, please let us know so that we can continue our conversation.

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  3. Anonymous
    2022-04-15T16:08:25+00:00

    Hi Siwi_tpwk,  We have not heard anything from you in the last 72 hours. Please do not hesitate to create a new thread if you have new concerns. We hope that the issue you reported to us has been resolved. We personally understand that finding time to work on this matter can be a little difficult to manage.  Thus, we would like to let you know how much we appreciate your patience and most importantly the time you've dedicated to getting a resolution for this issue of yours.

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