Surface Pro 4 login screen

Question

not showing the login options. Only things appearing are the buttons on the bottom right and the screen wallpaper. No password bar, no nothing. No profile picture or anything. HELP.  The photo is of the screen where I'm supposed to enter my password.

Answer 1

if you drag the screen up (bottom to top) with your finger, does it reveal the

login options? or can't you drag it up?

Answer 2

No, dragging or clicking don't help.

Answer 3

try a two button reset:

Step 1: Swipe in from the right and tap or click Settings, tap or click Power, and then tap or click Shut down to shut down Surface. If you can’t shut down Surface normally, press and hold the power button on your Surface for 30 seconds.

Step 2: After Surface turns off, press and hold volume-up button and the power button on your Surface at the same time for at least 15 seconds, and then release both.                                                                             

        The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds.

Step 3: After you release the buttons, wait 10 seconds.

Step 4: Press and release the power button again to turn your Surface back on.

Answer 4

Still no luck, unfortunately. Also I very much appreciate your interest in this topic. I see your qualifications and would admire any more tips you have to offer.

Answer 5

see this thread

http://www.tenforums.com/user-accounts-family-safety/16829-no-password-prompt-login-screen-can-not-login.html

where (scroll) one person found a solution:

"Pressing shift button and restart took me to the screen where it gave you the

option to choose the "Troubleshoot". I clicked on the Troubleshoot > Advanced

options > Startup Settings > Restart.

When it is restarted, it gave me the option to enter the safe mode. After

booting the machine with safe mode, it prompted the password to login.

I logged in and uncheck the "safe boot". Now, it prompted to enter password to

login."