Share via

setting up surface with sim for lte

Anonymous
2023-09-06T22:13:15+00:00

i have a ms surface go 2 lte. ive put an active sim into it and it shows the network there but says disconnected. really no idea what im doing but have been told by someone who works with pcs, and ms surfaces before that it should work fine, now ive got sim and its not, im hoping just a setting someplace to make it recognize things

Surface | Surface Go | Network

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.

0 comments

5 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2023-09-07T02:40:00+00:00

    Hi Shaun!

    Thanks for reaching Microsoft Community. We're here to help and let's work on this together.

    With your query, May I know if you already have tried calling your network provider and have this SIM activated?

    Regards,

    RodelioP.

    0 comments
  2. Anonymous
    2023-09-07T09:03:00+00:00

    Sim is active. Has been put in phone and can call, txt and go online. Originally when put in tablet it recognized it was a telus sim but said disconnected. I changed some some settings as someone on forum for phone company suggested and it work for a minute in tablet. Now is saying no service.

    0 comments
  3. Anonymous
    2023-09-09T05:55:31+00:00

    Hi Shaun!

    Thanks for getting back to us and providing more details.

    Please make sure that your Surface Go 2 LTE is turned on and connected to a Wi-Fi network. Then, follow these steps:

    1. Swipe in from the right edge of the screen and select "Settings."
    2. Select "Network & Internet."
    3. Select "Cellular."
    4. Make sure that "Data connection" is turned on.
    5. Select "SIM settings."
    6. Make sure that the correct SIM card is selected.
    7. Select "Add an APN."
    8. Enter the APN settings provided by your mobile carrier.
    9. Select "Save."

    If you're still having trouble connecting to the internet with your Surface Go 2 LTE, please contact your mobile carrier to ensure that your SIM card is activated and that you have a data plan that supports LTE.

    Let us know how it goes.

    Regards,

    RodelioP.

    0 comments
  4. Anonymous
    2023-09-13T05:04:42+00:00

    Hi Shaun!

    We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com) as we will not be monitoring this thread going forward.

    Thank you for understanding.

    Regards,

    RodelioP.

    0 comments
  5. Anonymous
    2024-01-11T22:52:38+00:00

    Hi. I apologize for not replying back. I did resolve this issue. It was a setting someplace and i forget which it was now

    0 comments