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3,220 questions
Like lorri1: Lorri's question, my touche screen works properly in all areas except the upper left corner. It is unresponsive when I touch it. I tried to calibrate it but the cross to calibrate starts off in the very upper left corner and when I touch it nothing happens. This area is responsive to the pen and mouse. How can this be fixed?
On Lorri's question, it was recommended that
We suggest the following solutions:
- Before you begin
- Solution 1: Clean the screen
- Solution 2: Reset touchscreen calibration
- Solution 3: Install the latest updates
- *Solution 4: Two button shutdown (Surface Pro only)*
- Solution 5: Restore, refresh, or reset Surface
Additionally, you can also try to update or/and uninstall and reinstallthe Touch drivers. Here is how:
- From the Desktop, swipe from the right and select Settings.
- Select Control Panel.
- Select Device Manager.
- Select Surface Pro Touch Controller Firmware.
- Select the tab under Driver
- Select Update Driver Software.
- Select “Browse my computer for driver software”.
- Select "Let me pick from a list of device drivers on my computer"
- Select Surface Pro Touch Controller Firmware.
- Select Next
- Let the install finish.
- Restart your Surface.
If after the previous steps the issue persists, repeat the steps from 1-6 and clickUninstall*, then restart your Surface and allow Windows to reinstall the driver.*
Note: Please DO NOT check the box saying Delete the Driver software for this device.
I followed these instructions and it has not solved my issue.
Hi CurtisWhyte,
Thanks for reaching Microsoft Surface Community. I’m sorry hear about your concern with regards on your touch screen. We do have some suggestions and follow up questions just to have this isolated and lead us to the right resolution.
What is the current version and OS Build of your Surface Pro 3?
(To find out which version and build of Windows you're using, select Start > Settings > System > About , then look under Windows Specifications to find your operating system version and OS build number.)
You are still not updated, please try to go to Windows Settings> Update and Security> Check for updates.
Probably this is more on a hardware or a Software issue. We greatly appreciate and salute you in trying those steps. Please try this suggestions below and check if it’s working on every steps that you perform.
Suggestion 1 :
Proceed on running Surface Diagnostic Toolkit on your Surface device.
By the used of this tool, the Software and hardware of it will be checked. It will under go to some refreshed.
Suggestion 2:
I'm not sure, on how did you uninstall the driver on it but seems like you visit the "FIRMWARE" part of the Device manager and uninstall the "Surface Touch".
Other ways, you can try to uninstall this driver. But I'm not sure if you've already tried to uninstall it but, try to go to Device Manager> Human Interface Devices > Uninstall HID - Compliant touch screen.
But if you have this option on where shows a thick Box saying " Delete the Driver software for this device". You can have that check and delete it. We can just download it again to and check if works.
In downloading it again, you can follow this steps:
Go to this link : https://support.microsoft.com/en-us/help/4023482/surface-download-drivers-and-firmware-for-surface
- If you don't know your Surface model, select the searchbox on the taskbar in and type Surface, select the Surface app from the menu, then select Your Surface. Your model will be listed on the screen that appears.
- To find out which version and build of Windows you're using, select Start > Settings > System > About, then look under Windows Specifications to find your operating system version and OS build number.
Open About settings
- To update your Surface with the latest drivers and firmware from the Download Center, select the .msi file name that matches your Surface model and version of Windows. For example, to update a Surface Book 2 with build 15063 of Windows 10, choose SurfaceBook2_Win10_15063_1702009_2.msi. For a Surface Book 2 with build 16299 of Windows 10, choose SurfaceBook2_Win10_16299_1703009_2.msi.
Suggestion 3:
If you have already perform Reset on Surface Device, Maybe doing a Recovery Image is the last option.
If resetting the device won’t work. Try doing Recovery Image on it.
· This option reimages the entire device, including the partition on the hard drive.
· It is the most complete form of reset.
· You will need to back up their personal data.
· You will need to reinstall desktop apps. Customers will need to run updates after completion.
If the issue occurs after a reset, then the root cause is very likely hardware related.
If all this steps didn’t work and still having the same issue. You can take advantage on the warranty of your Surface device and proceed to online exchange.
Other ways, you can visit the nearest Microsoft Store in your area to have this check or do a real time exchange as long as they do have the same model as yours. You can call them first and check if they have. You can refer on this link if you wanted to book an appointment online : https://www.microsoft.com/en-us/store/locations/find-a-store
You can also contact our Microsoft Support at 1-800-642-7676 or Chat with us at http://www.microsoft.com/surface/en-us/support
I hope the suggestions helps, please let us know and keep us posted if their are things to clarify. Thanks!
Regards,
Edd
Microsoft Surface Moderator