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Why is my Surface Pen not working anymore with my Surface Pro 6?

Anonymous
2025-01-08T07:04:32+00:00

I have already attempted various troubleshooting steps. I unpaired the pen from the Surface Pro6 and paired it back up. I also already checked for updates and my Surface Pro 6 is fully up to date. It was working perfectly fine and suddenly it stopped working.

Surface | Accessories | Surface Pen

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  1. Anonymous
    2025-01-09T08:57:57+00:00

    Hello Alfredo,

    Welcome to Microsoft Community.

    Although in your description you claim to have tried various troubleshooting steps, we are not aware of what you have done. If you would like, can you share with us what troubleshooting steps you have tried? In particular, have you ever had your Surface Pen battery replaced?

    Also, after you unpaired this Surface Pen with the Surface Pro 6, is it now the case that you can't pair it again? Or can you pair, but you can't click, drag, or write at all with the Surface Pen? Because we need to use this information to determine the problem is the source of the Surface Pen tip failure.

    In the meantime, test to see if you can use your finger to click, drag, or write on the Surface Pro 6, which will help troubleshoot whether the problem stems from a screen malfunction.

    Best Regards,

    Mitchell | Microsoft Community Support Specialist

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