Surface go tablet, keyboard not automatically opening

Question

I've got a surface go tablet running Windows 10 home premium (it might not be home premium but not got it turned on to check. Either way it's been upgraded from the standard windows s (I think it's s). It's always run in tablet mode cause I don't have a keyboard

Anyway, the on screen keyboard hardly ever pops up when trying to enter text in a field. Seems to work on chrome for entering urls but not always. Doesn't work for non windows products either.

The keyboard icon is shown at bottom of screen so I can open it manually. In the typing settings, the box is ticked to open keyboard automatically when in tablet mode.

Ive tried changing the services for both the touch keyboard and it's dependices to automatic, fully up to date windows.

The other annoyance is when it does open, it blocks the field where you are trying to enter the text.

Reaching the end of my tether with the tablet cause this is making it unusable.

Answer 1

Hi SadPanda1991 ,

Tip! To check what windows version that is currently installed on your device, go to Cortana > type and select winver.

Just to make sure that we got your concern, you are having an issue with your On-Screen Keyboard that is intermittently working. Am I correct?

For us to further assist you, we would like to know more about this issue.

1. When did this issue occur?
2. Have you made any changes on your device (e.g. settings or updates)?
3. What troubleshooting steps you had performed?

Here are the few things we suggest you do:

• Make sure your device is on Tablet Mode. To turn on Tablet Mode, swipe from right to left and then tap Tablet Mode.
• Make sure your device is up-to-date. Go to Settings > Select Update & Security > Under Windows Update, tap Check for Updates.
• Run and Install Surface Diagnostic Toolkit

Keep us posted of the outcome.

Answer 2

It's always done it, system is up to date. Outlined what I've done in the original post

Hi SadPanda1991 ,

Tip! To check what windows version that is currently installed on your device, go to Cortana > type and select winver.

Just to make sure that we got your concern, you are having an issue with your On-Screen Keyboard that is intermittently working. Am I correct?

For us to further assist you, we would like to know more about this issue.

1. When did this issue occur?
2. Have you made any changes on your device (e.g. settings or updates)?
3. What troubleshooting steps you had performed?

Here are the few things we suggest you do:

• Make sure your device is on Tablet Mode. To turn on Tablet Mode, swipe from right to left and then tap Tablet Mode.
• Make sure your device is up-to-date. Go to Settings > Select Update & Security > Under Windows Update, tap Check for Updates.
• Run and Install Surface Diagnostic Toolkit

Keep us posted of the outcome.

Answer 3

Hi SadPanda1991,

Thank you for your response. Since you already performed several troubleshooting steps, it would be better to contact our Surface Technical Support team so that they can remotely check your device and perform a further troubleshooting.