Eye pain, headaches vision issues after using surface pro 3

Question

Wow 2 days in and the nausea and eye issues from this display are driving me crazy. I am about ready to return this thing. How can I fix this? I feel like I am always out of focus. It has nothing to do with small font, etc. My eyesight is fine. I have read about issues with the display on the surface pro 2 but not the 3. Any ideas?

Thanks in advance.

Answer 1

Hi JAttwood,

Thank you for taking the time to reach out to the Surface Community. I appreciate your contribution, and sincerely apologize for the experience with the Surface Pro 3.

I understand that the screen is causing discomfort in your eyes and giving you headaches. Assuming that the device itself is working properly, have you taken a look at some of the articles on changing the settings for the screen?

• Check the brightness settings
• Run the automated troubleshooter
• Check the screen resolution
• Install Surface and Windows updates
• Restore, refresh, or reset your Surface
• Get the best display on your monitor
• Organize your Start screen

If none of the suggestions above help improve your experience, or you decide that Surface does not suit your needs, it is a good idea to familiarize yourself with the return policy of the retail store you purchased the Surface from.

I hope this helps!

Answer 2

Hello Pakpoom.T,

Thanks for stopping by the Microsoft Community. Sorry to hear about the troubles you're experiencing with your eyes.

We strongly suggest you reach out to our assisted support for help with the issue you're having.

Please click hereto reach support.

Answer 3

In the past, I used Asus notebook, It was not affect to my eyes my eyes were healthy.

but when i started to used surface pro 3, it's start to affect to my eyes, my eyes color become to red.

so i hope you produce next products that soft and safe to my eyes. look like amazon's kindle

thanks.

Ps. my english is not strong so if i said weird word or wrong grammar, please suggest me

Answer 4

I also have this problem. Unfortunately I didn't begin to have a big problem until I started to use it more. I never had a problem look at my desktop or old laptop for hours. This thing does mess with your eyes. I find myself having to look away for awhile to have my eye re adjust.  I have started to limit my uses on this thing. ( I,e I only use it for class, but even now my eye are having a harder time focusing before. Went to the eye doctor and told me he herd of someone else with the same issue.) I have tried all the things above. Is their some other fix? I really like this thing down to the screen. I've hooked it up to a separate monitor and I do not have a problem. Perhaps the solution is to change the aspect ratio?

Answer 5

Hi

I bought Surface Pro a few days ago and have the same problem… After 10 minutes of use pain begins, mainly somewhere in my forehead. Tried a lot of things mentioned above and no success:(

Did you guys find a solution? Anyone?

Thanks

Peter