Share via

Intel wifi 6 ax201 after upgrade to windows 11

Anonymous
2021-12-27T16:53:12+00:00

I have a Surface laptop 3 i7 which was working fine until I upgraded to WIndows 11. Since then the Intel wifi has only worked intermittently. I have tried:

installing the latest driver using the Intel assistant

updating the driver via device manager (it tells me it already has the best driver)

disabling the device

uninstalling the device

changing the wifi settings to 5GHz single band

I get error messages including that the device can't start because it has a problem (Code 10) or that Windows has disabled it because it has reported a problem (Code 43)

Sometimes one of these solutions will work but not usually for long. Today, none of them has worked.

I have no wifi and no internet access unless I connect to ethernet which I cannot readily do.

Can anyone help please?

Surface | Surface Laptop | Network

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question. To protect privacy, user profiles for migrated questions are anonymized.

0 comments

10 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2021-12-27T21:16:40+00:00

    Thanks @Barb, that has done the trick. I really hope it lasts! Will report back

    0 comments
  2. Anonymous
    2022-01-01T14:06:44+00:00

    I have tried the above suggestion and it did not help. I have tried to download the drivers available and it said they are up-to-date. I cannot connect to the internet so I cannot update my windows 10 to 11. Any suggestions. I have only had this computer a little over a year.

    Nancy

    6 people found this answer helpful.
    0 comments
  3. Anonymous
    2022-01-01T14:34:18+00:00

    Nancy,

    Sounds like you have a different issue. Please start a new thread and provide details. If you can't connect to the Internet, I don't know how you could have attempted to download drivers.

    0 comments
  4. Anonymous
    2022-03-10T19:43:06+00:00

    I'm having the same problem with my Surface 3. Everytime an update is installed for Windows 10 the WiFi Driver has to be reinstalled. Yesterday I updated to Windows 11 and the same thing happened. I went to Intel and downloaded the newest Windows 10-11 driver and installed it, twice. Can't even see it and no WIfi. Can only get if via Ethernet direct, which is not practical. This is a huge issue and I'm out of business for hours and days at a time. Huge revenue losses. What should I do and when will this be permanently fixed?

    1 person found this answer helpful.
    0 comments