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Microsoft keep refunding my money!

Anonymous
2024-06-15T06:40:08+00:00

Pre ordered a surface pro 11. Paid the money. It left my account but they keep paying me the money back then saying they can't authorise the payment.

You also don't have surface pro 11 in the drop down below fyi

***Moved from Surface / Surface Pro / Surface Pro 9 / Install and update***

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2024-06-18T04:30:14+00:00

    Hello andrew1980,

    Welcome to Microsoft Community.

    After reading everything you've posted here, I've noticed that you wanted to pre-order a Surface Pro Gen XI, but it seems you've been stymied in the process.

    I understand the inconvenience this may cause you, so I recommend that you speak directly with our sales representatives, who I am sure will be more than happy to assist you:

    Buy Surface Pro 2-in-1 AI Laptop w/Snapdragon X Elite - Price & Build Your PC | Microsoft Store

     

    If you have any pre-order products, payment related questions, you can talk to them.

    Best Regards,

    Mitchell | Microsoft Community Support Specialist

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