Surface Pro 8 Screen Freezing

Question

Hi, guys. Every time I try to log back in after turning my surface off it freezes on a specific screen and doesn't change no matter what I do aside from shutting down/restarting. Frankly, I find it really annoying that I have to keep doing the ladder and want to know if any of you have solutions. Also, sometimes it freezes on the startup screen when I log in, but still lets me move my mouse, and sometimes it freezes after I log in, and still lets me use my mouse.

Hopefully this is enough info to get some answers.

Answer 1

Hi ImmunoWalnut,

Thank you for reaching Microsoft Community. I'm sorry to hear about the freezing issues you are having on your Surface Pro 8. Definitely, this is not the experience we want you to have.

When the screen freezes after you log in, will it show your desktop screen or just a black screen?

Did this issue started immediately when you first got the device or this just started recently?

Please run these steps first on your Surface Pro 8 then see if it helps:

1: Run Surface Diagnostic Toolkit

See: Fix common Surface problems using the Surface Diagnostic Toolkit (microsoft.com)

2: Check for Windows Update

Go to Windows Settings > Update & Security and select Check for updates

Make sure all updates need are installed including Optional updates

3: Update drivers and firmware

Check what is the current OS Build of your Windows version by going to Settings > System > About. 

Go to Download driver and firmware for Surface, choose Surface Pro

Then click the link next to Surface Pro 8 then click Download on the next page.

Choose the .msi file that matches your current OS Build and click Next.

After downloading, run and install the .msi then Restart. 

4: Run System File Checker Tool

See: Using System File Checker in Windows (microsoft.com)

Hope this helps.

kind regards,

Marrion

Answer 2

Hi ImmunoWalnut,

We have noticed that you haven’t replied to our first response yet. We would like to know if you still need some assistance on the concern raised. If yes, please reply back for us to further assist you.

Hope to hear from you.

Kind regards,

Marrion

Answer 3

Hi ImmunoWalnut,

We still have not received any response from you since our last follow up message. Please do not hesitate to create a new thread for further concerns. We hope that the issue you reported to us has been resolved. We personally understand that finding time to work on this matter can be a little difficult to manage.  Thus, we would like to let you know how much we appreciate your patience and most importantly the time you've dedicated to getting a resolution for this issue of yours.

Thank you for spending time here in the Community.

Kind regards,

Marrion