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Computer received damaged

Anonymous
2022-12-13T14:23:18+00:00

We got our new computer in the mail last week. The shipping box was fine and the box the computer came in was undamaged. However, upon inspection the bottom of the computer has a noticeable dent and bulge in it. How do we go about getting this item replaced?

Surface | Surface Laptop | Performance and maintenance

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  1. Anonymous
    2022-12-13T22:24:08+00:00

    Hi Doug Heston,

    Thank you for reaching Microsoft Community. We're sorry to know what happen to your Surface device. Orders or replacement is beyond of our support boundaries here in Microsoft Community. Instead, we suggest contacting our live support team to assist you further with this concern. You may reach out our sales team through the numbers listed here Contact Microsoft Store Support - Microsoft Support.

    I wish you all the best and keep safe!

    Kind regards,

    Lavenia

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