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EMC Test Report for Surface Pro 7

Anonymous
2023-08-14T11:44:03+00:00

Hi,

Our company was sent a Surface Pro 7 from overseas. Customs stopped the shipment and now require a "EMC Test Report" for the device in order to release it.

Any idea when I can find such documentation?
I only found something similar, with a list of standards the device complies with, but not this specific report.

Hoe someone can help out with this issue.
Thanks!

Surface | Surface Pro | Safety and security

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  1. Anonymous
    2023-08-14T21:49:39+00:00

    Hi Yanai Barnea,

    Thank you for reaching Microsoft Community.

    I understand that you need the EMC Test Report to get the device from Customs.

    May I know from where was the device purchased?

    By EMC Test report, you meant the Electromagnetic Compatibility Test report, right?

    Allow me some time to check on this with our internal team and I'll get back to you once I have something that I could share. For now, please try to check this page and see if the documents available on this page would help: Product environmental and safety documents | Microsoft Legal (Select Surface Pro 7 under Product name dropdown)

    Kind regards,
    Marrion

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  2. Anonymous
    2023-08-15T05:34:37+00:00

    Thanks Marrion,

    The device was purchased in Germany and shipped to us. It's meant to be used as the "mind" of a machine from the same company that sent us the Surface device.

    Yes, I mean Electromagnetic Compatibility Test report, That's exactly what we need.

    In the link you sent I could only find the "EU Declaration of Conformity", which unfortunately isn't good enough for the customs requirement here in Israel.

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  3. Anonymous
    2023-08-16T22:37:29+00:00

    Hi Yanai Barnea,

    Thank you for the confirmation.

    The EU Declaration of Conformity document should contain the appropriate information: DoC - V.4.8.xlsx (microsoft.com). However, you mentioned that the said document is not enough for the customs requirement, I recommend that you reach out to our live support to open a support ticket so we can work with the appropriate teams to provide the needed document. You may reach our live support through these steps below:

    1. Go to Contact Us - Microsoft Support
    2. Choose how you would like to get support for your Surface device.
    3. Type in the problem you need help with.
    4. Look at any available solutions offered and select Contact Support.

    In case needed, you can also check this forum article by Barb Bowman in getting phone or chat support: How to get Phone and Chat Support (for Surface Home/Consumer - Microsoft Community

    Kind regards,
    Marrion

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