Hairline crack Surface Book 3

Question

my Microsoft Surface Book 3, which has encountered a design flaw issue and has developed a hairline crack. Although my device is currently out of warranty, I believe this issue stems from a manufacturing or design defect, rather than normal wear and tear. I would greatly appreciate your assistance in resolving this matter.

Surface Book 3, I noticed a sudden appearance of a hairline crack on the device. It is important to note that this crack did not result from any accidental drops, mishandling, or misuse on my part. Furthermore, I have taken meticulous care of the device, ensuring it was always used under normal operating conditions.

Based on my research and discussions with other users, it has come to my attention that this particular issue is not an isolated incident. There have been numerous reports of similar hairline cracks affecting the Surface Book 3 models, suggesting the presence of a design flaw in the manufacturing process.

Please someone let me know the next steps I should take to proceed with the repair process.

Answer 1

Hi TudorMP,

Thank you for reaching Microsoft Community.

We are aware of the hairline crack in your Surface Book and that you want to get it repaired. As much as I'd love to help you with this, any repair process is beyond of our support boundaries here in the community. We don't have enough tools to proceed and provide the best options for you. We recommend reaching out our live support team for further assistance with your concern and to check available options for your device. You may reach them by following the instructions below.

1. Go to Contact Us - Microsoft Support
2. Choose how you would like to get support for your Surface device.
3. Type in the problem you need help with.
4. Look at any available solutions offered and select Contact Support.

Kind regards,

Lavenia