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keyboard warranty

Anonymous
2022-12-21T13:03:14+00:00

Dear All,

I have purchased my surface pro signature cover from Amazon on Feb, 1st 2022 and it is under warranty for 1 year.

But when I registered the item serial to Microsoft, I have received a message saying warranty is expired. Which is not the case because after the purchase from Amazon,n1 year is not completed.

I need to return this and requesting for a replacement

Surface | Surface Pro | Install and update

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  1. Anonymous
    2022-12-21T15:57:27+00:00

    Hi ozgurozden,

    Thank you for reaching Microsoft Community. You need to request a warranty adjustment. See this link on how to Update your warranty with your proof-of-purchase - Microsoft Support. Warranty concerns are best handled with our live support team. This is beyond of our support here in Microsoft Community as we only have limited access on our tools. You may contact them following the instructions below.

    1. Go to Contact Us - Microsoft Support and select Devices.
    2. Choose your preferred support method.
    3. Type in the problem you need help with.
    4. Look at any available solutions offered and select Contact Support.

    I wish you all the best and keep safe!

    Kind regards,

    Lavenia

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  2. Anonymous
    2022-12-21T16:07:42+00:00

    Many thanks,

    My support document from Amazon is attached.

    EDIT: Removed personally identifiable information (PII) from post.

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